Travel Agents
Areas of application
Travel Agents work in companies
engaged in the travel and tourism
sector as well as in health resort institutions.
Typical areas of application
for Travel Agents specialized in the
tourist industry are travel agencies
and company services as well as tour
operators. Areas of application for
Travel Agents specialized in health
resort tourism management are
enterprises and organizations involved
in health cures and tourism, such
as tourist information offices, tourism
organizations, health resort establishments
as well as conference organizers.
Vocational skills
At Euro-BBW focus is placed on the
tourist industry. Through "Travel, Shopping & More GmbH", a practice
firm established in 2002, Travel
Agents with this specialization organize,
arrange and sell trips to individual
persons, groups and companies. They
provide advice and information at the
counter, also in relevant foreign languages.
They plan and design package
tours for groups and/or individuals,
find travel connections and rates,
work out and evaluate key figures and
are involved in control and monitoring
(e.g. in the back office).
Training structure
- Length of training: as a rule, 3 years
in dual system
- Intermediate examination: in the
middle of the second training year
at the Chamber of Industry and
Commerce
- Final examination: consisting of a
written and practical examination
(to be taken by the Chamber of
Industry and Commerce)
Training course content
- Sales promotion, advertising, customer
information
- Working at the Service Centre
- Destination management
- Hotel purchasing, catalogue
management
- Marketing, market research
- Customer service, complaint
management, responsibility for
agencies
- Assignment at travel agency, communication
with customers (also
using foreign languages)
- Familiarization with work organization,
law, tourism and environmental
protection
- Cost and output accounting, controlling
- Assignment in personnel management
- Learning functions and effect of
information, communication and
reservation systems
Special features of training at
Euro-BBW
- Planning and carrying out practice-oriented
excursions
- Work experience periods at companies
in the tourism sector, also in
other European countries
- Integration into the practice firm
“Travel, Shopping & More GmbH”
(including preparation for and visits
to international trade fairs)
- Hotel purchasing, catalogue
management
- Event management (e.g. planning
and organization of conferences at
Euro-BBW)
- Co-operation with organizations of
“Barrier-Free Travel”
- Planning and working out trips for
charitable organizations
